Frequently asked questions
Still stuck after reading these? Email hello@pawhaven.store and a human answers within a day.
How long does shipping take?+
Standard shipping arrives in 3–6 business days and express in 2–3 business days. Orders ship from US partner warehouses within 1–2 business days. Shipping is free on orders over $49.
Where do your products ship from?+
Every product ships from a US supplier warehouse. Our partner warehouses are listed on each product page under shipping and delivery.
What is your return policy?+
You have 30 days from delivery to return an item in unused condition for a refund. Beds must be unwashed and in their original packaging. Start a return from your account or contact support.
Do you accept the WELCOME10 code?+
Yes — WELCOME10 takes 10% off your first order. Enter it in the cart or at checkout. One use per customer.
Can I change or cancel an order?+
Email us within 2 hours of ordering and we will adjust or cancel it. After that the order has usually already been sent to our supplier warehouse.
Are the products vet approved?+
We select products with comfort and safety in mind and follow manufacturer guidance, but our products are not veterinary devices. If your dog has a medical condition, check with your vet first.
Do you ship outside the United States?+
Right now we ship within the United States only, including Alaska and Hawaii at standard rates.
How do I track my order?+
Every order gets a tracking number by email once it leaves the warehouse. You can also check status any time on the Track Order page with your order number and email.