Returns & Refunds
If it isn't right for your dog, send it back within 30 days.
30-day window
Start a return within 30 days of delivery. Items must be unused, unwashed and in their original packaging. Beds that have been washed cannot be returned for hygiene reasons.
How to start a return
Email hello@pawhaven.store with your order number and the item you want to return. We reply with a return address and instructions within one business day.
Refund timing
Once the return is received and inspected, refunds are issued to your original payment method within 5–7 business days.
Damaged or incorrect items
Send us a photo within 7 days of delivery and we will replace the item or refund it in full, including shipping.